SHIPPING ADDRESS REMINDER

● 1. Express doesn’t accept any address with P.O. Box

●2. Please ensure your address is correct, changing address after parcel left factory will cause extra at least $15 when delivered.

Doesn't Accept P.O. Box!

Acceptable!

We use DHL or FedEx for shipping carrier, FREE SHIPPING for each order( Except In some remote country)

If you need any other shipping method, please contact our service.

Delivery time: Normally, it takes about 2-5 business days for the delivery.

PACKAGE LOST

Irresponsible:Shipping address is incorrect,DHL won't able to find it. Nobodybe able to sign the package,DHL leaving at door, package stolen signed by someone else you don't know which means malicious stolen.

Responsible:We put the wrong address which did not match your given address.

CUSTOMS TAX

It is decided by the hair as sample and lower value just to help you to avoid the customs tax as possible as we can. You will get the original hair as your order shows !

ABOUT RETURN & EXCHANGE



return deadline 7 days	please ensure the hair never be washed & cut	contact us timely to consult !

unsatisfied after receiving your hair ?

return dealine 7 days

please ensure the hair never be washed & cut

PS: Please contact us at first time if you have any question.

Reason	Return	Exchange	Photos	Videos	Shipping	Notes
Quality Issue	OK	OK	Need	Need	Seller	No Man-made damage
Wrong Items	OK	OK	Need	Need	Seller	Hair should be in a good condition
Not Ideal Lengths	OK	OK	Need	Needn't	Buyer	Hair should be in a good condition
Personal Preference	OK	OK	Need	Needn't	Buyer	Hair should be in a good condition

Reason →	Quality Issue	Wrong Items	Personal Preference
Return	OK	OK	OK
Exchange	OK	OK	OK
Photos	Need	Need	Need
Videos	Need	Need	Needn't
Shipping	Seller	Seller	Buyer

Notice:
1. No Man-made damage.
2. Hair should be in a good condition

Notice:
1. As for the shipping fee that we shall bear(if it is for our problem), please help us to pay for it first. Thanks in advance! And we will refund to you with the order you return to us together.
2. If the package you return to us gets lost, we would not be responsible for it. We only will refund to you when we receive it.Thanks for your kindly understanding and cooperation !