Faq - Service - Ali Queen Hair
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1、What’s the different between Brazilian hair, Malaysian hair and Peruvian hair?
Well, normally it’s very hard to tell from their looks because they’re all 100% human virgin hair and they’re same quality.
However, by touching the hair and feeling it, you may be able to distinguish them.
For Brazilian hair, it’s normally thicker in hair strands with coarse feeling,it will not be as silky as the Peruvian or Malaysian, but it’s more popular among our customers because its lifetime is longer, the longer you wear it, the better you would feel about it.
As for Peruvian, it’s the silkiest of the three and also the thinnest one in hair strands,it would be really nice to feel and touch it coz it’s silky and shiny, customers who pursue for better feeling would like Peruvian best.
However, the drawback will be a shorter lasting period coz it’s thinner. Malaysian hair is the one in between which is not too silky or too coarse,and customers who are looking for new textures and types of hair will choose it.
All in all, it depends on the preferences of our customers. Thank you!

2、Payment method?
Visa  Master card Maestro  Credit card debit card  Western Union, Bank transfer, web money,  Qiwi wallet (Russia) ,Boleto (Brazil) etc.,

3、Shipping method?
DHL , FedEx, Epackage, EMS etc.,

4、How long can it last?
At least one year with properly care!

5、what color you have?
#1b, #1,#2,#4 natural hair color in stock,other color hair can be customized.

6、Can you give me some suggestion how to care my hair?
(1)Wash the human hair extension in one week.
(2)Water to wet hair, use a mild Shampoo, Rinse and leave to dry.
(3)Comb with a wire brush after dry.
(4)You can perm dyeing, but please remember do not do this too frequent, and remember to use the nutrition water.
(5)The combs you’d better choose the round with wide-toothed comb.
(6)Don’t make the hair under the blazing sun for quite a long time.
(7)Don’t blows the root of hairs too near with the hair drier.
(8)Don’t grasping the root of hair overexert when washing.

For virgin hair, it’s very easy for it to get dry and tangled because it has been cut from one donor and lack of nutrition from human body.
So it’s very necessary to take good care of it by nursing the hair.
Mild shampoo is a good option to clean the dust and sweats on the hair.
And softener and conditioner are the ones to make drive away dryness and make it softer.
After that, you can put some hair oil on it to keep its moisture and then air-dry the hair naturally.
When the hair is too dry, pls remember not to use shampoo coz it’s been too dry and it will be worse,softener and conditioner will be better option with hair oil.

7、Why my hair with smell?
In order to keep the beautiful pattern, we wash the hair with a special marcel water as a deep conditioning treatment, it would make the hair last a long time and become more and more soft, moisturized and shiny.
Washing the hair before install it, several times later, the smelling will disappear.
Following video link contains some tips about how to reduce the smelling, please check,

A good tip for you:
Bronners peppermint soap worked the best to get the smell mostly out after trying like 3 other things.
Any other problems,please feel free to contact us.
Best Regards!

8、Why my body wave become straight after washing?
The body wave style is steam processed(finalize the design by high temperature), will turns to natural straight after wash, you can do different style with curl iron.
If you want waver hair, please take our wave/deep wave hair.

9、When will it delivery?
We will strictly pick the hair for you and arrange the shipment soon.
It usually takes 2-5 working days to finish the delivery.
Any problems,please feel free to contact us.
Best Regards

10、Oh no! My hair very tangle ,shedding and with bad ends pls help me!
For 100% human virgin hair, it remains cuticle aligned with hair scale on each strand of hair.
Normally, with proper care and condition, the hair will not get tangled.
Some customers may complain that they cannot run their fingers through the hair,and they would think it is tangled.
However, this is very normal for virgin hair cause the hair hasn't been through with acid bath,when running with figers,the hair stands will be pushed up and down,the hair scale will create some strength to stop your fingers.
The hair gets tangled when it’s too dry and gathering of dust and sweats on it, in this way the hair would get sticky.
When you comb or run your fingers through it, it will for sure get tangled.
As for shedding, I would say minimum shedding is completely acceptable since even your own hair gets shed in a daily basis.
Normally, since our wefts are double layers and machine wefts ,it wouldn't shed too much for daily basis for it's neat and tight.
However, sometimes our customers will cut the weft into pieces and then install the hair without sealing the edges,shedding is inevitable.
When cleaning the hair, the tips to prevent shedding is not to wash the hair with too much strength, because in this way the hair strands may be pulled and broken.
Anyway, with proper care and condition, these kinds of issues could be avoided.

11、What grade is your hair?
Our hair is mostly cut from one donor with cuticle aligned, 100% human virgin hair without being chemically processed, which is the top grade.

12、Grey hair?
All virgin hair is unavoidable to have a few strands of grey hair on it because of the donor's health condition.
You would never find grey hair in any of the fake hair products.
If you really don't like it, just take it off the bundle,I'm sure it won't hurt you at all.
Thank you for your understanding!

13、Can it be dyed or curled?
Virgin hair could be dyed and iron-flat but iron-flat pls don't exceed 150°C,or the hair will be destroyed.
Also the hairwill come back to its natural wavy after you wash it or iron-flat.